Privacy Policy — ak77 is committed to protecting your information

1 Introduction

Ak77 (referred to hereinafter as "we", "us", or "the platform") is an internationally operated online gaming service. Our Privacy Policy explains how we handle your personal information when you use the ak77 website or app.

This Privacy Policy has been drawn up in accordance with international data protection guidelines. By using ak77's services, you are considered to have accepted the terms of this policy. We therefore encourage you to read it carefully before getting started.

This policy applies to all of ak77's digital services, including the website, mobile app, live chat support, and all other communication channels.

2 What Information We Collect

Ak77 only collects information that is strictly necessary for service delivery, security assurance, and fulfilling legal obligations. We do not collect data beyond what is required.

3 How We Use Your Information

Ak77 uses your personal information solely for the legitimate purposes outlined below. Transparency in every use case is a core principle we uphold.

• Account Management: To support registration, login, password recovery, and account security.
• Transaction Processing: Processing deposit and withdrawal requests quickly and securely.
• KYC Verification: Verifying identity and age in compliance with international financial regulations.
• Customer Support: Providing prompt resolution to your complaints, questions, and requests.
• Fraud Prevention: To protect the platform by detecting suspicious activity.
• Responsible Gaming: Identifying excessive gaming patterns to provide timely support.
• Relevant Notifications: Keeping you informed about relevant offers and promotions based on your preferences (with the option to opt out).
• Service Improvement: Analyzing user experience to further improve the platform.

4 Cookie Policy

The ak77 website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. We use the following types of cookies.

• Essential Cookies: Used to maintain your login session and ensure core site functionality. These cannot be disabled.
• Preference Cookies: Remembers your language, theme, and other preferences. These are optional.
• Analytics Cookies: Helps improve our services by analyzing site usage patterns.
• Security Cookies: Used to detect fraud and unauthorized access.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some site features.

5 Data Sharing Policy

Ak77 may share your personal information with third parties under limited, controlled circumstances. Strict confidentiality agreements are maintained in every such case.

• Payment Providers: Necessary information is shared with payment gateways such as bKash, Nagad, and Rocket to complete transactions.
• KYC Partner: Your data may be shared with a licensed verification provider for identity verification purposes.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Technology Service Providers: Limited data may be shared with trusted technology partners for server hosting and security services.

6 Data Security Measures

Ak77 follows the highest industry standards to protect your data. Our security infrastructure is continuously updated and regularly validated through independent security audits.

• All data transmissions are protected with 256-bit SSL/TLS encryption.
• Sensitive data stored in our database is secured with AES-256 encryption.
• Two-factor authentication (2FA) is available for all accounts.
• Real-time monitoring is active for suspicious logins and transactions.
• Regular data backups are performed and a disaster recovery plan is in place.
• Staff can only access the information required for their designated role (Least Privilege).

7 Data Retention Period

Ak77 retains your data only for as long as necessary. Different retention periods apply depending on the type of information.

• Account Information: For the duration the account is active and up to 5 years after closure (legal obligation).
• Transaction Records: A minimum retention period of 5 years is mandatory under international financial law.
• KYC Documents: Retained for up to 5 years after account closure.
• Support Conversation: Up to 2 years from the date of last contact.
• Cookie Data: From 1 day to 1 year, depending on the type of cookie.

Once the retention period expires, your data is securely deleted or anonymized so that identification is no longer possible.

8 Your Rights

As an ak77 user, you have several important rights regarding your personal information. We respect these rights and are here to help you exercise them.

To exercise any of your rights, contact our support team. We are required to respond within 30 days of receiving your request.

9 Protection of Minors

Ak77 is strictly not intended for anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age is verified at registration and users under 18 are not permitted to sign up.
• If it is found that a minor has opened an account, the account will be closed immediately and the data will be deleted.
• If parents have any concerns, they can reach out to our support team — we will act promptly.

10 Policy Changes

Ak77 may update this Privacy Policy as needed. For significant changes, we will notify you in advance via email or through the platform.

• The "Last Updated" date at the top of the policy will be revised after each update.
• For material changes, at least 30 days' notice will be given before the changes take effect.
• Continued use of the platform after an update takes effect will be considered acceptance of the revised policy.

Our support team is always available for any questions or concerns.